Career

Overview:

We are seeking an Entry-Level Tower Climber/Technician to install and maintain wireless communication equipment on our network towers. This role is based in Gilmer, TX and will involve working at tall heights and outdoors to ensure our internet service remains strong and reliable. You will be a key part of expanding coverage to our East Texas community, working on tower hardware and radios that deliver broadband to customers. Safety is paramount – you’ll receive training and use proper safety gear at all times. (Note: This is a full-time position; not remote. Company vehicles are provided for travel to tower sites.)

Key Responsibilities:

Tower Equipment Installation: Climb communication towers (up to ~200 feet) to install, align, and secure antennas, radios, and cables that form our wireless network infrastructure. Ensure all equipment is mounted safely and correctly for optimal signal coverage.

Maintenance & Repairs: Perform routine inspections and preventative maintenance on tower sites. Quickly diagnose and resolve equipment or network issues on towers to minimize downtime (e.g. replacing faulty radios or tightening connections).

Safety Compliance: Follow strict tower-climbing safety protocols at all times. Use fall protection harnesses and gear, conduct safety checks, and participate in regular training and emergency drills. Ensure crew safety during all tower operations.

Ground Technician Support: Work closely with ground technicians during climbs – communicating needs for tools or equipment hoisting, and helping on the ground with preparations. Collaborate with the network team to test signals and optimize equipment positioning.

Documentation: Keep accurate records of installations, maintenance actions, and site conditions. Report any issues or improvements needed at tower sites to the network supervisor.

Travel & Flexibility: Drive to various tower locations in the region (using a company vehicle) and adapt to scheduling needs. Be prepared for a mix of indoor prep work and outdoor field work – sometimes in hot or cold weather – as well as occasional off-hours or weekend work if emergency repairs are needed.

Qualifications:

Comfort with Heights: Not afraid of heights; able to climb tall towers (90–200 ft) with the proper safety equipment and focus. Must be physically fit to handle climbing and working at elevation for extended periods.

Physical Ability: Capable of lifting 50 lbs. and hauling gear up towers. Willingness to work outdoors in various weather conditions while maintaining safety and performance.

Education & Training: High school diploma or GED required. Technical training or certifications in tower climbing (e.g. OSHA fall protection, ComTrain or NATE Tower Climber certification) are a strong plus. Basic understanding of wireless equipment or networking is helpful; we will provide on-the-job training for the specific gear.

Safety and Detail Orientation: Demonstrated commitment to following safety protocols and attention to detail in work. Ability to quickly troubleshoot problems and solve them safely at heights.

Teamwork and Communication: Good communication skills to coordinate with ground crew and network administrators. A dependable team player who can follow instructions and also work independently when required.

License: Valid driver’s license with a clean driving record. You will use company trucks to reach tower sites, so you must be insurable under our vehicle policy.

Entry-Level Candidates Welcome: Prior tower climbing experience is not strictly required if you have the right attitude and aptitude – we will train the right candidate. However, any experience in telecom, construction, climbing, or rigging is beneficial.

Compensation:

Hourly Pay: ~$18 – $25 per hour (depending on experience and certifications). This range is designed to be competitive for East Texas. (For reference, tower technicians statewide average about $26.37/hour, with entry-level around $17 and highly experienced climbers earning $40+ in some cases. Our pay range reflects the local cost of living and the opportunity to grow with us.)

Benefits: ongoing safety training/certification programs. All necessary climbing gear and tools are provided by the company. A company vehicle is provided when traveling to tower sites on the job.

Schedule: Generally Monday–Friday daytime hours. However, flexibility is required for occasional urgent repairs or network upgrades during off-hours. We prioritize work-life balance but also respond to our network’s needs. (No long-distance travel; all work is within our service region, so you’re home each night.)

90-Day Trial Period:

All new hires at Skynet Internet begin with a 90-day introductory probationary period. This is essentially a trial period for both you and us to ensure it’s the right fit. During these first 3 months, we will provide training and regular feedback while evaluating your performance in the field. Continued employment after 90 days is contingent on a successful review. We believe this gives you time to learn the ropes and demonstrate your abilities while ensuring we support your success from day one.

Overview:

We are looking for an Office Manager for our Gilmer, TX office. As the Office Manager, you will ensure the smooth day-to-day operations of Skynet’s office and support our team in delivering great service. This is a multifaceted role ideal for someone organized, personable, and proactive. You’ll coordinate administrative activities, manage customer account records, assist with billing, schedule and dispatch service appointments, and serve as a central point of contact for staff and customers alike. In a small but growing company, our Office Manager wears many hats – from answering phone calls and greeting visitors, to bookkeeping and HR paperwork. If you have strong organizational skills and enjoy keeping an office running efficiently, this position is for you. (This is a full-time, on-site role in Gilmer. Typical business hours; no travel required beyond occasional local errands.)

Key Responsibilities:

Administrative Oversight: Coordinate office activities and ensure efficient operations. This includes managing office supplies, handling mail, and keeping the office space organized. Develop or improve office procedures as needed for efficiency and compliance with company policies.

Reception & Communication: Serve as the first point of contact for the company. Answer incoming phone calls and emails from customers courteously and professionally. Address general inquiries about our services, take messages, or direct calls to the appropriate technician/department. Greet any walk-in customers or visitors to the office and assist them or notify appropriate staff.

Scheduling & Coordination: Work closely with the technical team to schedule customer installations and service appointments. Maintain the installation calendar, making sure technicians have a clear agenda and customers are reminded of appointments. If there are changes (e.g., weather delays for tower work or a customer reschedule), communicate updates to all parties and adjust the schedule accordingly.

Customer Accounts & Billing: Assist in customer account management. This involves entering new customer details into our billing system, updating contact information, and helping customers with billing questions. Prepare and send out monthly invoices or bills for services (if using an automated billing software, oversee that it’s running correctly). Process customer payments and record them (including handling any cash/check payments that come to the office). Work with our accounting software (e.g., QuickBooks or similar) to record expenses and revenues as needed.

Record-Keeping & Reporting: Maintain various company records – from customer service agreements to inventory logs. Keep track of equipment stock (routers, radios) and alert the team when supplies need reordering. File and organize documents, whether physical or digital, for easy retrieval. Assist with preparing simple reports, such as monthly subscriber counts, billing summaries, or expense reports for management review.

HR & Onboarding Support: Coordinate new hire paperwork and orientation for any new employees. This might include preparing employment contracts, setting up files for each employee, explaining basic office policies, and ensuring they complete any required forms (tax forms, direct deposit, etc.). Keep track of staff PTO/vacation requests and office attendance records. You’ll also liaise with payroll (if outsourced or done by accounting) to provide any needed info.

Office Budget & Vendor Management: Help monitor office-related expenses and adhere to an office budget. For example, track spending on supplies or utilities. Work with vendors for office needs – like office equipment maintenance, supply orders, or facility services. Compare prices and make cost-effective decisions when purchasing for the office.

Executive Support: Provide direct administrative support to the company owners/managers as needed. This can include scheduling meetings, preparing meeting notes, handling correspondence, or researching and booking travel arrangements for any work trips. Essentially, act as the reliable right-hand person to leadership for administrative tasks.

Community Engagement: Since we are a community-focused company, you might occasionally assist with marketing or community outreach tasks. For example, helping to organize a local event, posting updates on our social media or website, or creating flyers/newsletters for customers. (These are occasional and can be learned on the job.)

Problem Solving: Tackle minor issues that arise in the office – whether it’s troubleshooting a printer jam, figuring out why a customer’s bill looks off, or coordinating an urgent same-day service request. Being adaptable and proactive in finding solutions is key.

Qualifications:

Experience: 2+ years of experience in office administration, office management, or a similar administrative role is preferred. Experience in a small business or a startup environment is useful since you’ll be handling diverse tasks. Familiarity with telecom or technology industries is a bonus but not required.

Education: An associate’s or bachelor’s degree in Business Administration, Communications, or related field is nice to have, but not mandatory. High school diploma or equivalent is required at minimum, especially if coupled with strong relevant experience.

Organizational Skills: Exceptional organization and multitasking ability. You must be able to keep track of many details – schedules, invoices, supplies, etc. – without letting things slip through the cracks. Ability to prioritize tasks effectively and keep the office running on schedule.

Communication Skills: Excellent written and verbal communication. You’ll be drafting emails, explaining bills to customers, and coordinating with team members daily, so clarity and professionalism are a must. Customer service or receptionist experience is a plus, as a friendly and patient demeanor with customers is important.

Technical Skills: Proficiency with common office software and tools. This includes the MS Office Suite (Word, Excel, Outlook) or Google Workspace. Experience with accounting or billing software (QuickBooks, Xero, or a proprietary billing system) is highly desirable. Comfortable learning new software (e.g., a customer management system or scheduling tool). Basic understanding of bookkeeping/accounting principles is helpful for handling invoices and expenses.

Problem-Solving: A resourceful attitude in resolving minor issues independently. For example, if a customer calls with a billing discrepancy, you should investigate and attempt to resolve it or know when to escalate unusual cases. If a process isn’t working efficiently, propose a better way. We value an initiative-taking approach.

Trustworthiness & Confidentiality: As you will handle sensitive information (customer data, employee files, financial info), integrity and discretion are critical. Must have a trustworthy character and possibly pass a basic background check if requested.

People Skills: Enjoy working with people and helping others. Ability to work well in a team environment – coordinating between customers, field techs, and management. A positive attitude and the ability to stay calm and courteous under the occasional stressful rush (like when multiple calls come in at once) will serve you well.

Local Knowledge: Familiarity with the local area (Gilmer/East Texas) can be helpful for scheduling (knowing distances for tech routes) and connecting with our community values. Must be able to reliably commute to our office daily; this is not a remote job.

Compensation:

Hourly Wage: ~$17 – $22 per hour (depending on experience and skill level). We aim to offer a competitive pay rate for the East Texas area. This will be a full-time position (approximately 40 hours per week).

Benefits: As a full-time employee, we observe major holidays (office is closed on major holidays, which are paid days off). Additionally, you will have access to our internet service at no cost (an employee perk – free home internet through our network).

Work Hours: Generally Monday–Friday, 8:00 AM to 5:00 PM, working from our office. We have a friendly, small-team work environment. Occasional flexibility to adjust hours may be requested for special situations (e.g., staying a bit late to finish end-of-month billing on rare occasions), but we respect work-life balance and keep overtime rare.

Advancement: This role offers stability and the chance to grow as we grow. As we add more customers and possibly more office staff, there may be opportunities to take on a Office Administrator or Operations Coordinator type of leadership, or specialize in areas like accounting or HR if those teams grow. We support professional development – if you want to take courses or certifications related to your role (e.g., bookkeeping, HR certification), we can discuss support.

90-Day Trial Period:

Skynet Internet uses a 90-day introductory period for all new hires, including the Office Manager. During your first 90 days, you will become familiar with our office procedures, billing systems, and team, while we assess your fit within the company. We will provide training and feedback throughout this period. Successful completion of the 3-month probationary period will confirm your role as a long-term team member. Think of this as an extended onboarding – it gives you a chance to showcase your abilities and ask plenty of questions as you settle in. We find this approach helps new employees integrate smoothly and ensures we’re all on the same page.

Overview:

We are seeking an Installation Technician (entry-level welcome) to join our team in Gilmer, TX. In this role, you will be the face of Skynet Internet for new and existing customers – performing installations of our wireless internet service at homes and businesses. You’ll handle everything from mounting small antennas on rooftops or poles, to running cables into the building, to setting up the customer’s router and ensuring they have a strong connection. This position involves a mix of outdoor and indoor work: climbing ladders and working on rooftops outside, then configuring equipment and talking with customers inside. It also involves daily travel around our service area (company vehicle provided). Note: This role will start as a contract position (hourly) with the intention to convert to a permanent full-time employee after 6 months based on performance and company needs. Like all roles, it includes a 90-day trial period at the start.

Key Responsibilities:

Customer Site Installations: Install fixed wireless internet equipment at customer locations. Mount small antennas or radio receivers on rooftops, towers, or eaves with clear line-of-sight to our tower, and securely run cabling from the exterior to the customer’s indoor network point. This includes drilling through walls as needed and weather-sealing any cable entry points.

Equipment Setup and Configuration: Configure and align the wireless radios and test signal strength to ensure the customer is getting a strong, quality connection. Set up and configure Wi-Fi routers or modems inside the customer’s premise and connect their devices as needed. Verify that the customer’s internet service is working properly before finishing.

Customer Education and Support: Communicate with customers professionally and courteously during installs. Explain basic use of the equipment (e.g., how to reboot the router, where the antenna is located) and answer any questions. Maintain a positive company image through friendly service, as you are often the only in-person interaction customers have with our company.

Maintenance and Service Calls: In addition to new installs, perform service calls for existing customers as assigned. This can include troubleshooting connectivity issues (replacing or re-aiming an antenna, replacing cables or equipment, checking alignment) and helping customers with Wi-Fi or equipment problems inside the home.

Work Documentation: Keep accurate records of each installation or service call (equipment installed, signal readings, work performed, etc.). Ensure customers sign off on service completion and update the office on any account changes or follow-up needed.

Safety and Tools: Safely climb ladders (often one-story, occasionally two-story roofs) and use hand/power tools (drills, cable crimpers, etc.) to mount and secure equipment. Drive to customer locations in a company-provided vehicle – planning efficient routes and maintaining the vehicle and equipment inventory. Follow all safety guidelines (use harness on steep roofs, practice ladder safety, etc.) to prevent accidents.

Qualifications:

Education & Experience: High school diploma or GED. Entry-level candidates are encouraged to apply – we will train you on our specific equipment and processes. Experience in a related field (cable/satellite TV installer, electrician’s helper, telecom technician) is a plus but not required. Basic familiarity with home networking (Wi-Fi, routers) or running cables is beneficial.

Physical & Outdoor Work: Ability to climb ladders and work on rooftops safely. Comfortable working outdoors in various conditions when mounting equipment. Must be able to lift 40-50 lbs. and handle power tools. You should not have a fear of heights.

Technical Skills: General computer and device literacy (able to configure a Wi-Fi router via a web interface or app). Willingness to learn how to align point-to-point wireless radios and use diagnostic apps/tools to check signal strength. Good problem-solving skills to troubleshoot installation issues (like figuring out why a signal is weak or adjusting equipment for better performance).

Customer Service Skills: Strong communication and interpersonal skills. You will be entering customers’ homes and businesses, so professionalism and courtesy are a must. Ability to clearly explain basic tech concepts to non-technical people and to be patient in answering questions. A “caring attitude” toward customer needs and a positive, friendly demeanor are important.

Reliability & Teamwork: Self-motivated and able to work independently on job sites, yet also coordinate with the office and other technicians. Punctual and reliable in attendance. Willing to continually improve your knowledge of our equipment and suggest positive improvements to our systems.

License & Travel: Valid driver’s license required. Clean driving record preferred (for insurance purposes) as you will be driving a company van/truck daily. Willingness to travel throughout our service area (generally within ~30-40 miles of Gilmer) each day. No overnight travel required – you’ll return home daily.

Compensation:

Hourly Rate: ~$16 – $22 per hour (depending on experience and performance). This is a competitive entry-level pay range for our region. Successful contractors who transition to full-time may be eligible for raises commensurate with skills and performance.

Employment Type: Starts as a contract position (hourly) for the first 6 months. Upon successful performance and business needs, the role is intended to transition into a regular full-time position. As a contractor, you will still be working full-time hours and treated as part of the team – the arrangement is primarily a trial/proving period.

Benefits: While on the initial contract, you will receive training and experience. Once converted to full-time. We provide all necessary tools, company vehicle for work use, and cover job-related expenses.

Schedule: Typically, Monday–Friday, 8:00 AM to 5:00 PM. We generally do installs during daylight hours. You might occasionally be asked to work a weekend or evening if a customer’s schedule requires or for an urgent service call, but overtime is not common. We value work-life balance and will schedule in advance when possible.

90-Day Trial Period:

All Installation Technicians begin with a 90-day introductory period. This 90-day trial is an opportunity for you to get comfortable with the job and for Skynet to assess your skills and customer service. We provide close support and feedback during this time. By the end of 90 days, you should feel confident in solo installations. A successful 90-day review means you’re on track for a long-term role. This is standard procedure to ensure the right fit and maintain our high service standards.